Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

The Team, at Lamporia.com, is always striving to make sure that our customers' orders are doubled-checked for quality assurance and accurately packaged before they're handed over to the shipper. We also understand that human errors are possible in any business facility at the time of order preparation and delivery steps.

You may return an item within 14 days of the receipt of your shipment on the following two terms: ( Subject to our 24hour-after-the-delivery-notification policy) 

  • You receive a factory-defective item
  • You receive a wrongly-shipped item

Note: You must notify us of any of the above-mentioned incidents within the 24hours after receiving the delivery, otherwise your request to return an item will be denied. As a general rule, All SALES Are Final. NO RETURNS.

All Damaged-in-transit claims may take up to 120 days to resolve with the carrier.

 

What items are non-returnable?

  • Free gifts or promotional items
  • Custom made orders
  • Any item other than factory-defective or wrongly-shipped ones.
  • Freight-based items are non-returnable

 

Are there any charges for return?

  • There is no charges for return
  • Original shipping charges is non-refundable
  • You are responsible for return shipping charges (If applicable)

 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions and select the items you want to return
  • If eligible, you will get a confirmation email with shipping guidelines

 

How soon will I get my replacement/store credit?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
  • If you are approved, then your return request will be processed either in the form of item replacement if available or issuance of a store credit for your next purchase.

Still having questions? Email us at info@lamporia.com with your full name, order number and we will get back to you shortly.